Frequently Asked Questions

Question: How do I purchase?

Answer: You must create an account (online) with a username and password. Then purchase a credit or membership on website. 

Question: What happens when I create an account?

Answer: When you create an account you will see on the left side menu bar: Book a class, Buy Classes, My Reservations, My Purchase, My Credits, My Workout Stats, My Challenges, My Profile.

Question: Why do I have to create a username and password? 

Answer: When you create a username and password it will sync with that respective bike booked. This feature tracks your ride: distance, RPM, power, etc. This will also show your progress and success @ the FW Cycle House over time. 

Question: Is there more than cycle? 

Answer: YES! YES! Yoga, Barre, Sculpt, HIIT.. There are 2 studio rooms @ the Cycle House and one is for group exercise NON-Cycle. 

Question: Will you be running specials? 

Answer: Yes, we will be running random promotions around Black Friday and various other special occasions. 

Question: Can I share my membership with a member of my household (husband, kids, etc)? 

Answer: You are NOT able to share a membership. Your account will be linked to your rides, your progress, your distances,  your personal measurements (weight, age), etc. On the other hand, if you purchase a 10 pack package, we are able to divide those passes among members in your home and/or friends SO YES!

Question: What happens if I cannot make class and have to cancel?

Answer: You can cancel a class up to 8 hours before the class starts and NOT lose the credit. We do have a $10 fee for cancellations within the 8 hour windows and/or no shows.  With  less than 16 bikes (due to COVID) and less spots in the non cycle classes, we have to manage cancellations closely. We have a waitlist feature through our reservation booking system and HIGHLY encourage customers to enroll in a class waitlist if it is full.  When customers are waitlisted and another customer 'no shows' this impacts the experience of more than one.  Customers who waitlist classes almost always become enrolled. So note to self when you do waitlist, plan to be enrolled... 

Question: Do I have to have special shoes? 

Answer: No! FWCH pedal's flip. One side are cages which can be used with tennis shoe. Other side is intended for clipping in.  SPDs! Both work great. 

Question: What if I arrive late? 

Answer: Please plan to arrive 15 minutes ahead of time to account for any possible issues that might arise. It is important to start class on time. We ask leaders to lock doors at class start time.  This is so that the group can start together.  This is also to keep the experience in tact and minimize disruptions. 1st time riders for sure need to come early to ensure good fit on the bike!