Frequently Asked Questions
Question: How do I purchase a credit or a membership?
Answer: You must create a FREE account (online or via our app - FW Cycle House) with a username and password. Then purchase a credit or membership on the website or app to participate in a group fitness class or cycle class. The first class is free - please add the "FREE" credit to your account and complete the $0 purchase to book your first class!
Question: What happens when I create an account?
Answer: When you create an account you will be able to book fitness classes, cycle classes, and purchase memberships and/or credits and manage your fitness studio bookings and more. We do not sell your personal information! An email and a phone number are required to create an account. We send out one monthly newsletter each month via email and send a text before your first class - that is it from us!
Question: Why do I have to create a username and password?
Answer: When you create a username and password it will sync with that respective bike booked for a cycle class. This feature tracks your cycle class ride: distance, RPM, power, etc. This will also show your progress and success at FW Cycle House over time.
Question: Is there more than indoor cycling?
Answer: YES! FW Cycle House offers yoga, barre, tone, HIIT, circuits, dance, and more. There are two studio rooms at FW Cycle House and one is for NON-cycle group fitness classes.
Question: How do I sign up for class?
Answer: Booking opens EXACTLY four days before the class start time. We recommend signing up AS SOON AS BOOKING OPENS because classes do fill quickly. (i.e. if you'd like to take a 7:30am class on Saturday, booking for that class opens four days prior which is Tuesday at 7:30am). Make sure to set alarms because classes fill quickly. Waitlists do move - so don't be afraid to add yourself to the waitlist.
Question: Can I share my membership with a member of my household (husband, kids, etc)?
Answer: You are NOT able to share a membership. Your account will be linked to your rides, your progress, your distances, your personal measurements (weight, age), etc. On the other hand, if you purchase a 10 class credit package, we are able to divide those passes among members in your home and/or friends.
Question: What happens if I cannot make class and have to cancel?
Answer: You can cancel a class up to 8 hours before the class starts and NOT lose the credit nor be charged a late cancellation fee. We do have a $10 fee for cancellations within the 8 hour window and a $13 fee for no shows. With 16 bikes and less spots in the non-cycle classes, we have to manage cancellations closely. We have a waitlist feature through our reservation booking system and HIGHLY encourage customers to enroll in a class waitlist if the class is full. When customers are waitlisted and another customer 'no shows' this impacts the experience of more than one. Customers who waitlist classes almost always become enrolled. So note to self when you do waitlist, plan to be enrolled...
Question: I signed up for a waitlist for a class, became enrolled, and I was unaware and therefore charged a $13 no-show fee. Is this refundable?
Answer: If you join the waitlist - plan to come to class. Waitlists move significantly. If you sign up for a class, you can become enrolled up to 2 hours before the class start time. If you are on a waitlist for a 5:30am class, you can become enrolled until 3:30am. If you do not plan to wake up before the 5:30am class, remove yourself from the waitlist before you go to sleep so you are not enrolled and therefore do not incur the $13 non refundable no-show fee.
Question: Do I have to have special cycling shoes?
Answer: No! The pedals on our cycle bikes flip. One side are cages which can be used with a standard tennis shoe and the other side is intended for clipping in cycling shoes. Both work great.
Question: What if I arrive late to a fitness class?
Answer: Please plan to arrive 15 minutes ahead of time to account for any possible issues that might arise. It is important to start each group fitness class on time to be respectful to all attendees. We ask leaders to lock doors at class start time. This is so that the group can start together. This is also to keep the experience in tact and minimize disruptions. First time cycle riders need to come at least 15 minutes early to ensure a good fit on the bike! We do lock the door at class start time for safety purposes.
Question: I have never worked out before, what class do you recommend starting with?
Answer: All of the classes at FWCH are beginner-friendly by offering modifications for each move, but we do offer a beginner cycle class. Look for it on the schedule!!
Question: What should I bring to class?
Answer: For cycle - please wear closed-toe tennis shoes, or cycling shoes, and comfortable workout clothing. Do not forget a water bottle and a sweat towel.
For non-cycle classes, bring a yoga mat (if you have one - or use one of ours), a water bottle, and sweat towel. Shoes are entirely optional for barre, yoga, dance, and tone - most members go barefoot or wear barre/non-slip socks!
For hydro circuit and circuit classes we recommend wearing tennis shoes and bringing a water bottle.
Question: What is the difference between a membership and a credit?
Answer: A membership recurs monthly, with the exception of VIP which is an annual purchase. A monthly membership is billed every 30 days and you can attend unlimited classes. Credits are class credits (one credit = 1 class pass). Credits never expire and do not recur monthly. These are a one-time purchase. Once the credits run out, you will need to purchase more.
*We do offer a membership discount for students (high school, college and graduate), senior citizens (those over 55), and first timers.
Question: I need to pause or cancel my membership, how do I do that?
Answer: You can pause or cancel your membership at anytime. Please email fwcyclehouse@gmail.com. Credits are non-refundable but never expire - so you can use them 10 years from the date of purchase.