Question: How do I make a purchase?
Answer: You must create an account (online) with a username and password.
Question: What happens when I create an account?
Answer: When you create an account you will see on the left side menu bar: Book a class, Buy Classes, My Reservations, My Purchase, My Credits, My Workout Stats, My Challenges, My Profile.
Question: Why do I have to create a username and password?
Answer: When you create a username and password it will sync with that respective bike booked. This feature tracks your ride: distance, RPM, power, etc. This will also show your progress and success @ the FW Cycle House over time.
Question: What are Non-Cycle classes?
Answer: Non-Cycle classes are scheduled group exercise classes that are NOT in the Cycle room. There are 2 studio rooms @ the Cycle House and one is for group exercise NON-Cycle. We plan to host a variety of different group exercise classes: Piloxing, Barre, Sculpt, Pilates, Yoga, etc.
Question: Will you be running specials?
Answer: Yes, we will be running random promotions around Black Friday and various other special occasions.
Question: Can I share my membership with a member of my household (husband, kids, etc)?
Answer: You are NOT able to share a membership. Your account will be linked to your rides, your progress, your distances, your personal measurements (weight, age), etc. On the other hand, if you purchase a 10 pack package, we are able to divide those passes among members in your home and/or friends.
Question: What happens if I cannot make class and have to cancel?
Answer: You can cancel a class up to 8 hours before the class starts and NOT lose the credit. We do have a $10 fee for cancellations within the 8 hour windows and/or no shows. With less than 16 bikes (due to COVID) and less spots in the non cycle studio, we have to manage cancellations closely. We have a waitlist feature through our reservation booking system and HIGHLY encourage customers to enroll in a class waitlist if it is full. When customers are waitlisted and another customer 'no shows' this impacts the experience of more than one. Customers who waitlist classes almost always become enrolled. So note to self when you do waitlist, plan to be enrolled...
Question: Can I be put on a waitlist should a class be at capacity?
Answer: Again, if classes are full there will be an option to be put on a waitlist. We recommend using the waitlist feature as things come up and people do cancel!
Question: What does NO EXPIRATION MEAN?
Answer: No expiration means the package passes do NOT expire.
For more questions please contact us via our website email or email: Eric@fwcyclehouse.com
copyright 2019