Frequently Asked Questions

Question: How do I purchase?

Answer: You must create an account (online) with a username and password. Then purchase a credit or membership on website. 

Question: What happens when I create an account?

Answer: When you create an account you will be able to book classes, purchase memberships and credits + manage your bookings and more. 

Question: Why do I have to create a username and password? 

Answer: When you create a username and password it will sync with that respective bike booked. This feature tracks your ride: distance, RPM, power, etc. This will also show your progress and success @ the FW Cycle House over time. 

Question: Is there more than cycle? 

Answer: YES! YES! Yoga, Barre, Sculpt, HIIT.. There are 2 studio rooms at the Cycle House and one is for group exercise NON-Cycle. 

Question: How do I sign up for class? 

Answer: Booking opens EXACTLY four days before the class start time. We recommend signing up AS SOON AS BOOKING OPENS because classes do fill quickly. (i.e. if you'd like to take a 7:30am class on Saturday, booking for that class opens four days prior which is Tuesday at 7:30am). 

Question: Will you be running specials? 

Answer: Yes, we will be running random promotions around Black Friday and various other special occasions. 

Question: Can I share my membership with a member of my household (husband, kids, etc)? 

Answer: You are NOT able to share a membership. Your account will be linked to your rides, your progress, your distances,  your personal measurements (weight, age), etc. On the other hand, if you purchase a 10 pack package, we are able to divide those passes among members in your home and/or friends.

Question: What happens if I cannot make class and have to cancel?

Answer: You can cancel a class up to 8 hours before the class starts and NOT lose the credit. We do have a $10 fee for cancellations within the 8 hour windows and a $13 fee for no shows.  With 16 bikes and less spots in the non cycle classes, we have to manage cancellations closely. We have a waitlist feature through our reservation booking system and HIGHLY encourage customers to enroll in a class waitlist if it is full.  When customers are waitlisted and another customer 'no shows' this impacts the experience of more than one.  Customers who waitlist classes almost always become enrolled. So note to self when you do waitlist, plan to be enrolled... 

Question: I signed up for a waitlist for a class, became enrolled, and I was unaware and therefore charged a $13 no-show fee. Is this refundable?

 Answer: If you join the waitlist - plan to come to class. Waitlists move significantly. If you sign up for a class you can become enrolled up to 2 hours before the class start time. If you are on a waitlist for a 5:30am class, you can become enrolled until 3:30am. If you do not plan to wake up before the 5:30am class, remove yourself from the waitlist before you go to sleep so you are not enrolled and therefore do not incur the $13 non refundable no-show fee. 

Question: Do I have to have special shoes? 

Answer: No! FWCH pedal's flip. One side are cages which can be used with tennis shoe. Other side is intended for clipping in.  SPDs! Both work great. 

Question: What if I arrive late? 

Answer: Please plan to arrive 15 minutes ahead of time to account for any possible issues that might arise. It is important to start class on time. We ask leaders to lock doors at class start time.  This is so that the group can start together.  This is also to keep the experience in tact and minimize disruptions. 1st time riders for sure need to come early to ensure good fit on the bike!